September 24, 2003
	Around 350 people from the US and other countries saw and listened to Audrey on the web. The topic was "Accessibility, Diversity, and Customer Service." See below for information on how to view the webcast.

JESSE WHITE, Secretary of State and State Librarian and the Illinois State Library present.... CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES (PWDs) WEBCAST

Wednesday, September 24, 2003 10:00 am to 12:00 noon CST Connect to the Internet to view this Webcast

-Audrey Gorman of Access for All, former Director of the American Library Association's Roads to Learning Initiative, provided an overview of diversity, people with disabilities (PWDs) and customer service.

-Libraries want to provide the best possible service to all patrons, but many librarians are unsure about how to assist people with disabilities and other underserved groups. This Webcast  provides information about diversity, PWDs and customer service and helps libraries integrate these issues into their daily practices.

There is no charge to view this program, but you must have the latest version of RealPlayer installed on your PC. Directions for downloading RealPlayer will be sent to you via e-mail with the URL for the Webcast. Please register by Monday, September 22. The URL for this Webcast and directions on how to download RealPlayer will be sent to you via e-mail. To register, please send: Name, Institution, Mailing Address, E-Mail Address to Jill Heffernan at the Illinois State Library. Jill can be reached by e-mail at jheffernan@ilsos.net or fax the above information to 217-782-1877. If you have questions, please call 217-782-7848.

2003 American Library Association Conference, Toronto

Audrey brought the AccessInfo System to the exhibits of the biggest library show in the world for the first time! People loved the fingertip adjustable electronic table, provided as part of the ergonomic furniture package from ErgoMetrix of San Francisco. They loved the large print keyboard and easily programmable Kensington trackball mouse. They were wowed by ScanSoft's Dragon Naturally Speaking, the world's premier voce recognition software. And they were deeply impressed by the versitility and broad applicability of textHELP! Read & Write Gold. Audrey was fortunate to have Alan Duddy of textHELP! in the next booth, giving demonstration of Read & Write Gold and other products to enhance literacy and information access. Contact us and ask what Access for All can do for you and your community!